This guide aims to provide a review of the research, evidence and tools available for developing resilience at both an individual and organisational level. The guidance defines and summaries resilience and approaches to resilience in the context of the workplace by including evidence and tools available in the form of a resilience grid. The resilience grid, consists of evidence from both practitioner and academic research, which outlines various interventions. These interventions aim to build resilience at both an organisational and individual level. Further details of how the resilience grid was developed can be found at the end of the guide.

This white paper focuses on resilience in an organisational setting and ways in which it can be encouraged and built throughout the organisation. The paper includes details on; 1) exploring the importance of resilience within organisations, 2) the differences between well-being programs and having a resilient culture and workforce, 3) why resilience is important throughout all levels of an organisation, 4) detailed steps on how to develop a resilient organisational culture and 5) includes case studies of organisations who have focused on resilience and benefitted from doing so.

This is BSI’s first organisational resilience index, which collected responses of over 1,250 senior leaders across the world, who rated their business on forty-eight aspects of resilience, across sixteen different themes, which were contained in four main categories. These were leadership, people, product and process. By asking senior leaders to rate their organisation, data was collected to identify the areas perceived to be a strength or weakness in that particular organisation. This index allows other businesses to benchmark their own perceptions surrounding organisational resilience to build up an idea of potential areas for growth and development.